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By submitting your personal data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.
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Who is responsible for the personal information collected on this site?
Your personal data is controlled ultimately by Shell Hong Kong Limited, a limited liability company registered in Hong Kong with registered number 204304 whose registered office is at 35/F, Two Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong.
Special Notice - if you are under 13 years old
Our website is not aimed at children under 13 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 13 deliberately. We therefore also ask you, if you are under 13 years old, please do not send us your personal information (for example, your name, address and email address).
If you are under 13 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
Purposes of the collection of your data
One of the purposes of our website is to inform you of who we are and what we do. We collect and use personal information (including name, address, telephone number and email) to better provide you with the required services, or information. We would therefore use your personal information in order to:
- respond to queries or requests submitted by you
- process orders or applications submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any goods or services supplied to you
- create products or services that may meet your needs.
To optimise our services we may wish to use your personal data for direct marketing.
As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing.
Additionally, if at any time you wish us to stop using your information for any or all of the above purposes, please contact us as set out below.
We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
In addition, the collected personal data will (occasionally) be transferred to selected third parties,
which may be located outside of the Hong Kong Special Administrative Region ("Hong Kong") as part of the services offered to you through our site.
By way of example, this may happen if any of our servers are from time to time located in a country outside of Hong Kong or one of our service providers is located in a country outside of Hong Kong.
These third parties will not use your personal information for any other purposes than what we have agreed with them.
Shell requests those third parties to implement adequate levels of protection in order to safeguard your personal information.
We respect your personal information and therefore, we will take steps to ensure that your privacy rights continue to be protected if we transfer your information outside of Hong Kong in this way.
In addition, if you use our services while you are outside Hong Kong, your information may be transferred outside Hong Kong in order to provide you with those services.
we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or
if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.
Please be assured that we will not use your information for any of the purposes if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.
Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.
Interaction between you and us
We are interested in your views, and we value feedback from our clients and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum facilities and/ or chat rooms.
However, we can of course not control and be responsible for other parties' use of the personal information which you make available to them through this website.
We encourage you to be careful about what personal information you disclose in this way.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.
You shall have the right to:
a) access to personal data held by us about you or your account and update or correct such data;
b) request for information on items of personal data about you which we may disclose to our business partners for direct or cross marketing or administrative purposes;
c) access to personal data about you so held by those service providers and/or business partners and update and correct such data;
d) request us to discontinue in sending marketing information to you; and
e) ascertain our policies and practices in relation to personal data and be informed of the kind of personal data held by us.
We reserve the right to charge a reasonable fee for the processing of any request(s) made above (a) and (b).
Security of your personal data
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
Your personal data will only be retained by us for as long as necessary for the needs of its business or is permitted by laws.
Use of your personal information submitted to other web sites
On our websites, we may have links to other websites or you are referred to our website through a link from another website.
As you can imagine, we cannot be responsible for the privacy policies and practices of other websites.
We recommend that you check the policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website.
Please contact the owner or operator of such website if you have any concerns or questions.
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
- What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed.
They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website.
Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.
Please click for further details on the various types of cookies that we use.
- How are third party cookies used?
- How do I reject and delete cookies?
However, should you wish to do so, you can choose to reject or block the cookies set by Shell or the websites of any third party suppliers by changing your browser settings - see the Help function within your browser for further details.
Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally.
Changes to this policy
How you can contact us?