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By Phone: +852 2506 1000

Shell Card blocking is 24-hour service. When you lost the card of found suspect transactions, you may call 2506 1000 anytime to report loss or block the card to get comprehensive protection.

Besides the extended block-card hotline service, Shell Card’s comprehensive features help your business moving:

  • Cash / Credit Card Free & Autopay Service
  • Security & Control
  • Less Paperwork, More Information
  • Safe & Secure with Security Pin
  • Odometer Readings to Help You Save Fuel
  • Access Latest Information at Any Time via Shell Card Online

For other enquiries, please contact the hotline during business hours (Mon – Fri: 8:30 – 18:00; Sat: 9:00 – 13:00) except Sun and public holidays.

Types of enquiry Email Fax
Report Lost/Stolen Card blockcard-hk@shell.com 2436 4618
General Card Holder Enquiry generalcardrequests-hk@shell.com 2506 1019
New Cards Business &Cards Application Status cardnewbusiness-hk@shell.com 2435 4628
Feedback & Issues cardfeedbackandissues-hk@shell.com 2436 4288