We use advanced technologies to make it easier and faster for you to do business with us. Our touchless eBusiness tools provide automated methods for simpler fuel management, standardised order processing and invoicing. From placing orders to accessing account and product information, our tools are at your convenience to help you run your business.
Our touchless services can save you valuable time and money by easing and optimising your daily contacts and transactions with us. You can use our automated tools across your entire company – from purchasing and supply management to order processing and customer service.
It also means that you do business with us when and where it is most convenient to you - flexibility that can greatly improve the efficiency of your operations.
We offer you a range of tools to suit your specific business needs*:
- Telephone queueing? Not with Shell eServe, our web-based tool for online transactions. It is free, simple to use and secure, available for you 24/7 to place orders, review them before submitting, check order status or view account information in real time.
- For our premium bulk fuel customers we have developed Vendor Managed Inventory (VMI), our solution for fuel stock management that can lower you procurement costs and ease your forecasting and ordering processes. We monitor the inventory levels of your storage tanks and make sure they stock the quantity you require.
- Need to make a fuel order quickly? Self-Service Interactive Voice Response (IVR) is our free service for fuel ordering, delivery checks or account inquiries. You just need a telephone to call us anytime you need.
- Have you ever looked for ways to handle paper statements more effectively? By adopting eStatement, a hassle free tool which helps create a greener environment, you can receive your Statement of Account via e-mail.
*Tools availability varies per type of customer