On overall promotion

  1. I’m using a Shell Bonus Card, can I participate in the promotion?
    Yes, the redemption is open for all Shell branded cards, including Shell Bonus Card, Shell Fuelsave Diesel Card, Shell Value Card and Shell Card. The spending requirement is HK$400/ MOP$300 spend on fuels or Shell lubricants or oil change services.
  2. I’ve already seen these products being sold elsewhere.
    Yes, all the “Bring-Your-Own-Gear” products are indeed available either at retail store or online. However, at Shell, the redemption prices are exclusively attractive at as low as 40% to 50% of those retail or online shops. We believe that these prices can encourage more people in the Hong Kong and Macau community to fight waste problem at the source together.
  3. Why is there no individual packaging bag for each product?
    As we wish to create minimal waste from the promotion, each product is only wrapped with minimal packaging. But we do have a simple HangTag, made with FSC-certified paper, which can be used as a gift card.
  4. Who is BottLess?
    BottLess is a Social Start-up, and together with Shell, we hope to provide the Hong Kong and Macau community with more convenient solutions on waste reduction, including a reusable Foldable Water Bottle, Foldable Coffee Cup, Foldable Food Box and Bamboo Cutlery Set. Let's fight waste problem at the source!

Foldable Water Bottle

  1. Is the Foldable Water Bottle material safe?
    It’s safe and reliable, 100% BPA & PVC free.
  2. What is the capacity it can hold?
    It can hold 25oz / 750ml.
  3. What is the maximum temperature the Foldable Water Bottle can withstand?
    The bottle can be filled with hot water of up to 60 oC, and can also hold frozen water.
  4. Why is the bottle so wobbling? Can it stand on its own?
    Since the body of the water bottle is soft and flexible, it's not the best for one-handed drinking, but the rigid top and bottom keeps it stable and easy for drinking.
  5. How do I collapse and open it?
    When the bottle is empty, remove the lid and twist to collapse down to one quarter of its fillable size.
  6. How can I clean it?
    Please clean with water and detergent, but not suitable for dishwasher.

Foldable Coffee Cup

  1. What’s the Foldable Coffee Cup made of?
    It is made from food grade silicone and BPA free.
  2. What is the capacity it can hold?
    The cup can hold 12oC / 350ml, which is approximately the size of a tall coffee.
  3. What is the maximum temperature the Foldable Coffee Cup can withstand?
    The cup can withstand a maximum 250oC
  4. Is the lid leakage proof?
    The lid is totally leak-proof
  5. Why is there an extra plastic sleeve?
    The heat sleeve provides stability to the silicone cup, and can be folded up into the cup when collapsed
  6. How can I clean it?
    Please clean with water and detergent, and it is dishwasher safe

Foldable Food Box

  1. What is the material of the Foldable Food Box?
    It is made of 100% food grade silicon, and it is BPA free.
  2. What is the size of the Foldable Food Box?
    The dimensions are 19cm x 16cm x 7cm (L x W x H).
  3. What is the size of the Foldable Food Box when collapsed?
    The box can be foldable and shrinkable to half of its original size, i.e. from 7cm to 3.5cm when collapsed.
  4. Is Silicone an environment-friendly material?
    Silicone is an environment-friendly material. It is nontoxic and heat resistant.
  5. What is the maximum temperature the Foldable Food Box can withstand?
    The Foldable Food Box can withstand up to 100oC.
  6. Can I put the entire lid and box into microwave?
    Yes, both the lid and the container is made of silicon, and they are microwave-safe.
  7. Is the Foldable Food Box lid leakage proof? Can it hold soup?
    Yes, the lid is made of flexible, leak-resistant silicone. However, it is not recommended to put the Foldable Food Box directly in a backpack when the box is very full, as external pressure may cause the lid to open by accident.
  8. I don’t bring lunch to work/school, is the Foldable Food Box still useful to me?
    The Foldable Food Box is still very useful as a doggy bag, which can help reduce consumption of single-use disposable products.
  9. How can I clean it?
    Please clean with water and detergent, and it is dishwasher safe.

Bamboo Cutlery Set

  1. Why is Bamboo a more sustainable material?
    Bamboo grows very fast and does not need to replant after harvest, and therefore, it is a sustainable material and doesn’t contribute to deforestation.
  2. Is the Bamboo Cutlery Set durable?
    Yes. Heat and stain resistant, won’t impart or absorb flavors, and is coated with top grade natural, food-safe wood oil
  3. What is RPET, why is it a sustainable material?
    Recycled PET plastics (or RPET) is upcycling used plastic bottles into useful materials again, and an opportunity to stay out of the landfills.
  4. What exactly are included in one cutlery set?
    A fork, knife, spoon and a pair of chopsticks
  5. The knife looks very fragile, is it sharp enough to cut food?
    The knife is designed to be light and easy to carry around, so it does not have a sharp knife-edge, but it is still suitable as a bread knife, or to cut fruits.
  6. How can I clean it?
    Please clean with water and detergent, and it is dishwasher safe.