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Contact Us
At Shell, we take pride in listening and providing good service to our customers.
Shell Hong Kong Limited 35/F, Two Landmark East Tel: 2506 7000 |
Shell Card (Fleet) Customer Service Centre Tel: 2506 1000 | Commercial Customer Service Centre Fuels, Lubes and Bitumen Customers: 2323 1000 |
Shell Bonus Card Customer Service Centre Hotline: 2435 4789 | Shell Gas Hotline New Business Hotline: 2435 8388 |
Communications Department Tel: 2506 7341 | General Public Customer Service Centre Tel: 2435 2064 |
| Type of Enquiry | Fax No. | E-mail Address |
|---|---|---|
| Place an Order - Fuels | 2323 2001 | fuelsorders-hk@shell.com |
| Place an Order - Lubes | 2435 9225 | lubesorders-hk@shell.com |
| Place an Order - Bitumen | 2435 9190 | bitumenorders-hk@shell.com |
| Place an Order - Marine Fuels | 2436 3798 | marinefuelsorder-hk@shell.com |
| Place an Order - Marine Lubes | 2436 3797 | marinelubesorder-hk@shell.com |
| Change Account Details | 2497 1443 | accounts-hk@shell.com |
| Directory Assistance | 2497 1416 | enquiries-hk@shell.com |
| Submit Tank Info | 2435 9277 | vmi-hk@shell.com |
| Feedback & Issues | 2435 9449 | feedbackandissues-hk@shell.com |
| New Business | 2435 9446 | newbusiness-hk@shell.com |
| Product Information | 2497 1437 | technical-hk@shell.com |
| Acct, Billing & Payment Enquiry | 2497 1446 | invoice-hk@shell.com |