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Contact Us

24-hour card blocking service

The Shell Card Customer service team are here to answer your queries or requests and offer advice on how the Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.

By Phone: +852 2506 1000

Shell Card blocking is 24-hour service. When you lost the card of found suspect transactions, you may call 2506 1000 anytime to report loss or block the card to get comprehensive protection.

Besides the extended block-card hotline service, Shell Card’s comprehensive features help your business moving:

  • Cash / Credit Card Free & Autopay Service
  • Security & Control
  • Less Paperwork, More Information
  • Safe & Secure with Security Pin
  • Odometer Readings to Help You Save Fuel
  • Access Latest Information at Any Time via Shell Card Online

For other enquiries, please contact the hotline during business hours (Mon – Fri: 8:30 – 18:00; Sat: 9:00 – 13:00) except Sun and public holidays.

Types of enquiryEmailFax
Report Lost/Stolen Cardblockcard-hk@shell.com2436 4618
General Card Holder Enquirygeneralcardrequests-hk@shell.com2506 1019
New Cards Business &Cards Application Statuscardnewbusiness-hk@shell.com2435 4628
Feedback & Issuescardfeedbackandissues-hk@shell.com2436 4288