{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Frequently Asked Questions","text":"\u003Cp\u003EHere are our answers to some of your most frequently asked questions.\u003C/p\u003E\r\n\r\n\r\n","links":[{"name":"Frequently Asked Questions","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/metadata.shellimg.jpeg/1695399310587/laptop-tea-cup.jpeg","alt":"laptop tea cup","width":3560,"height":2011}},"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com.hk/en_hk/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com.hk/"},{"name":"Business customers","value":"https://www.shell.com.hk/en_hk/business-customers.html"},{"name":"Shell fuel card","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card.html"},{"name":"Frequently Asked Questions","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq.html"}]},"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Frequently Asked Questions","text":"\u003Cp\u003EHere are our answers to some of your most frequently asked questions. If you can’t find what you’re looking for, please contact our Customer Service Centre for personalised help and advice.\u003C/p\u003E\r\n\r\n\r\n","image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section/page-header.shellimg.jpeg/1695399322861/laptop-tea-cup.jpeg","alt":"laptop tea cup","width":3591,"height":897}},"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/page-header"},{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/list/list_item","model":{"title":"New Customers","text":"\u003Cp\u003E\u003Cb\u003EWho can become a Shell Card customer?\u003C/b\u003E\u003Cbr\u003E\r\nAny business organisation, which requires fleet fuel cards, can apply for a Shell card.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EHow do I apply for a Shell card?\u003C/b\u003E\u003Cbr\u003E\r\n\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/account-amendment-forms.html\"\u003EApply Shell Fleet Card\u003C/a\u003E\u003C/b\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow many cards can I have?\u003C/b\u003E\u003Cbr\u003E\r\nAs many cards as you want.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs a Shell Card linked to a driver or a vehicle?\u003C/b\u003E\u003Cbr\u003E\r\nThe choice is yours. A card can be linked to a driver (driver card) or a vehicle (vehicle card).\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/list/list_item_copy","model":{"title":"Existing Customers","text":"\u003Cp\u003E\u003Cb\u003EHow can I cancel a card?\u003C/b\u003E\u003Cbr\u003E\r\nCustomers can call Shell Card Customer Service at +852 2506 1000 to get the card cancelled.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I block my Shell Card if it is lost or stolen?\u003C/b\u003E\u003Cbr\u003E\r\nThe Shell Card Service Centre can be contacted during office hour as per below to receive lost or stolen card notification.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nMonday: Friday: 08:30 – 18:00\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nSaturday: 09:00 – 13:00\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nSunday & Public Holiday: Closed\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EHow do I order additional cards?\u003C/b\u003E\u003Cbr\u003E\r\nCustomers can call Shell Card Customer Service at +852 2506 1000.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EWhere is my card accepted?\u003C/b\u003E\u003Cbr\u003E\r\nAll Shell Hong Kong service stations. To view sites which are closed to your area, use our stations locator.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EWhat can I buy with my card?\u003C/b\u003E\u003Cbr\u003E\r\nYou can have your cards restricted by fuel type (e.g. Shell Super Unleaded, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants). To find out more, you can call our Customer Service Centre who can provide you the choices available.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EWhere do I find the Term and Conditions for the Shell card? \u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section/list/list_item_copy.multi.stream/1695399497763/7e93e18747ef21b3471699d0514854d1275c2ee5/hk-shell-fuel-card-terms-n-conditions-eng.pdf\" target=\"_blank\"\u003EHong Kong: Terms & Conditions and Privacy Statement\u003C/a\u003E\u003C/b\u003E\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section/list/list_item_copy.multi.stream/1695399497401/2278312d6de7a67a79fb656822aa2a1f60864553/macau-shell-fuel-card-terms-n-conditions-eng.pdf\" target=\"_blank\"\u003EMacau: Terms & Conditions and Privacy Statement\u003C/a\u003E\u003C/b\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cbr\u003E\r\n\u003Cb\u003EDoes my Shell Card automatically renew after its expiry date?\u003C/b\u003E\u003Cbr\u003E\r\nYes, however you have possibility to cancel the renewal.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/list/list_item_copy_900799104","model":{"title":"Online Services","text":"\u003Cp\u003E\u003Cb\u003EI am not registered for Shell Card Online, how can I get access to it?\u003C/b\u003E\u003Cbr\u003E\r\nPlease \u003Cb\u003E\u003Ca href=\"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/contact-us.html\"\u003Econtact us\u003C/a\u003E\u003C/b\u003E and our Customer Service Centre is waiting to help you.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nAlternatively you can also call our Customer Service Centre to request Shell Card Online access. And remember Shell Card Online is offered to Shell Card customers at no extra cost!\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003ECan different people in my organisation get access to Shell Card Online?\u003C/b\u003E\u003Cbr\u003E\r\nYes, not only can different people have access to Shell Card Online, but they can also get different types of access, relevant to usage they need for their specific role. Our Customer Service Centre can help you organise the different accesses. Please contact us.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003Cb\u003EI have forgotten my password for Shell Card Online, what should I do?\u003C/b\u003E\u003Cbr\u003E\r\nOur Customer Service Centre is waiting to help you. Please \u003Cb\u003E\u003Ca href=\"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/contact-us.html\"\u003Econtact us\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/list","model":{}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoCard","color":"brand1","colspan":4,"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_2034005768_c/promo_copy_729773358","model":{"title":"Shell Card","text":"\u003Cp\u003EThe easy and reliable way to manage and control your fuel payments across Hong Kong Shell stations for your fleet.\u003C/p\u003E\r\n","links":[{"value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/shell-card.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_2034005768_c/promo_copy_729773358.shellimg.jpeg/1695392756463/truck-and-cars-in-line.jpeg","alt":"See more information abour Fuel card","width":4556,"height":2565}}},{"organism":"PromoCard","color":"brand1","colspan":4,"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_2034005768_c/promo_copy_548682183","model":{"title":"Apply for Shell card and Account Amendment Forms","text":"\u003Cp\u003EApply for new card and update your Shell Card account or card profile at ease.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n","links":[{"value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/account-amendment-forms.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_2034005768_c/promo_copy_548682183.shellimg.png/1695392767577/gs-contact-image-contact-us.png","alt":"Contact us","width":1900,"height":1069}}},{"organism":"PromoCard","color":"brand1","colspan":4,"colstart":9,"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_2034005768_c/promo_copy_142169841","model":{"title":"Contact us","text":"\u003Cp\u003EThe Shell Card Customer service team are here to answer your queries or requests and offer advice on how the Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.\u003C/p\u003E\r\n","links":[{"value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/contact-us.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_2034005768_c/promo_copy_142169841.shellimg.png/1695392801192/gas-processing-contact-us.png","alt":"tapping on mobile","width":1900,"height":1069}}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_2034005768_c","model":{"title":"More in Shell fuel card"}},{"organism":"Container.Section","children":[{"organism":"PromoCard","color":"brand1-subtle","colspan":6,"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1187545580_c/promo","model":{"title":"Shell station locator","text":"\u003Cp\u003EFind your nearest Shell Station and plan your route.\u003C/p\u003E\r\n\r\n\r\n","links":[{"value":"https://www.shell.com.hk/en_hk/motorists/shell-station-locator.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_1187545580_c/promo.shellimg.jpeg/1695398247126/car-filling-fuel-petrol-station.jpeg","alt":"Hongkong Shell station","width":1897,"height":1067}}},{"organism":"PromoCard","color":"brand1-subtle","colspan":6,"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1187545580_c/promo_copy","model":{"title":"Shell engine oils and lubricants","text":"\u003Cp\u003EShell is the number one global lubricant supplier and has a 70-year history of innovation. Explore Shell’s range of engine oils and lubricants for cars, motorcycles, trucks and more. \u003C/p\u003E\r\n","links":[{"value":"https://www.shell.com.hk/en_hk/motorists/engine-oils-lubricants.html"}],"image":{"src":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_1187545580_c/promo_copy.shellimg.jpeg/1695735503193/shell-oils-lubricants.jpeg","alt":"Shell oils and lubricants","width":1274,"height":717}}},{"organism":"Container.XF","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1187545580_c/experience_fragment","model":{}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1187545580_c","model":{"title":"You might also like"}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.com.hk/"},{"name":"Business customers","value":"https://www.shell.com.hk/en_hk/business-customers.html"},{"name":"Shell fuel card","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card.html"},{"name":"Frequently Asked Questions","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq.html"}]},"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.com.hk/en_hk/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Frequently Asked Questions","text":"frequently asked questions for your enquiries on Shell Card","links":[{"name":"canonical","value":"https://www.shell.com.hk/en_hk/business-customers/shell-fuel-card/faq.html"},{"name":"errorUrl","value":"https://www.shell.com.hk/en_hk/error.html"},{"name":"hierarchy","value":"en_hk/business-customers/shell-fuel-card/faq"},{"name":"homeTitle","value":"Hong Kong and Macau"},{"name":"homeUrl","value":"https://www.shell.com.hk/"},{"name":"locale","value":"en-HK"},{"name":"title","value":"Frequently Asked Questions | Hong Kong and Macau"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/hong-kong-and-macau/en_hk/business-customers/shell-fuel-card/faq"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. 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