Easy and intuitive payment with your phone
Scan the QR code directly with your smart phone and pay your charging session right from our Shell Recharge website or mobile app. After registration, it only takes within a minute from selecting service to processing payment via a multiple of payment options including credit card, Apple Pay and Google Pay.
Find Shell Recharge station information
With networks at your fingertips, you can easily find a location, including pricing and charging station information.
Real-time availability
No surprises with live charging station availability.
Instant notification
You will get notification when you start and finish charging.
Start / Stop charging
Start and stop a charge easily using the Shell Recharge website or app.
Full charging record
Browse all your past charging records at your fingertip
Payments
Frequently asked questions
About Shell recharge
How do customers pay for Shell Recharge?
How do customers pay for Shell Recharge?
Customers can scan the QR code near the Shell Recharge charging facilities to pay directly on the Shell Recharge website or via the downloaded Shell Recharge app. Both the website and the app offer multiple payment options including credit card, Apple Pay and Google Pay. Please note that you must use your phone's default browser to make payments.
Is there any Overtime occupancy fee for Shell Recharge charging service?
Is there any Overtime occupancy fee for Shell Recharge charging service?
Yes. If the customer does not unplug the charging cable and drive the electric vehicle away within the specified time, the system will record and charge HKD 5 per minute as the occupancy fee from the 5th minute after the timeout. We hope every customer be considerate of other drivers needs to recharge. We suggest customer to get prepared 10 minutes before the charging is completed to ensure every customer can enjoy Shell Recharge's charging service with ease. In addition, the staff of the property management office may have on-site intervention and coordination.
How can I apply for an official transaction record?
How can I apply for an official transaction record?
You can leave a message apply via “Need Help” for the E-Invoice with last 3 month’s transaction record.
Electric vehicle charging guide for shell recharge facility
What should I to do after Shell Recharge charging session is completed?
What should I to do after Shell Recharge charging session is completed?
First unlock the charging plug of the electric vehicle, unplug the socket of the electric vehicle end and put back the charging cable to the charger.
Shell recharge website and app issues
What can I do if I cannot scan the QR code of Shell Recharge?
What can I do if I cannot scan the QR code of Shell Recharge?
Please fill in the PID which is shown directly under the QR code of Shell Recharge
