Help and Support

Shell Support

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Contact Shell Hong Kong and Macau

Shell Hong Kong Limited

35/F, AIA Kowloon Tower,
Landmark East, 100 How Ming Street,Kwun Tong, Kowloon, Hong Kong

Tel: 2506 7000
Fax: 2506 2037
Shell Bonus Card Customer Service Centre

Hotline: 2435 4789
Fax: 2506 1752

Shell Commercial Fuels Customer Service Centre

Tel: 2497 9717
Fax: 2323 2001

Shell Card (Fleet) Customer Service Centre

Tel: 2506 1000
Fax: 2506 1019

Shell Bitumen Customer Service Centre

Tel: +852 2497 9738
Fax: +852 2435 9190

General Public Customer Service Centre

Tel: 2435 2064
Fax: 2497 1416

Shell Lubricants Customer Service Centre

Tel: 2323 1000
Fax: 2435 9225

Media enquiries

Tel: 2506 7341
Fax: 2506 1029

Shell Gas Hotline

Customers Service Hotline: 2435 8388
Emergency Hotline: 2322 2000
Fax: 2435 7200

*For LP Gas Cylinder ordering, please visit

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