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Contact us

At Shell, we take pride in listening and delivering superior experiences to our customers. Please contact us through the following methods:

Help and Support

Shell Support

Have a question? Why not have a look at our new Help and Support FAQ section.

Find answer to Loyalty, Service station, Fuel questions and more.

Visit our Help and Support section now

Contact Shell Hong Kong and Macau

Shell Hong Kong Limited

35/F, AIA Kowloon Tower,
Landmark East, 100 How Ming Street,Kwun Tong, Kowloon, Hong Kong

Tel: +852 2506 7000
Fax: 2506 2037

Shell Customer Service Center

Tel: +852 2435 2064 (Hong Kong) / +853 6262 5067 (Macau)
Email: enquiries-hk@shell.com

Shell Commercial Fuels Customer Service Centre

Tel: +852 2497 9717
Fax: 2323 2001
Email: fuelsenquiries-hk@shell.com

Shell Card (Fleet) Customer Service Centre

Tel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com

Shell Bitumen Customer Service Centre

Tel: +852 2497 9738
Fax: 2435 9190
Email: bitumenenquiries-hk@shell.com

Shell Gas Hotline

Customers Service Hotline: +852 2435 8388
Emergency Hotline: +852 2322 2000
Fax: 2435 7200
Email: hkshellgas-csc@dsg-energy.com

*For LP Gas Cylinder ordering, please visit www.dsg-energy.com

Shell Lubricants Customer Service Centre

Tel: +852 2323 1000
Fax: 2435 9225
Email: Lubes-HK@shell.com

Shell Recharge Hotline

24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265

Media enquiries

Tel: +852 2506 7016
Fax: +852 2506 2037
Email: hkea@shell.com

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