Contact Us
At Shell, we take pride in listening and delivering superior experiences to our customers. Please contact us through the following methods:
Shell Support
Have a question? Why not have a look at our new Help and Support FAQ section.
Find answer to Loyalty, Service station, Fuel questions and more.
Contact Shell Hong Kong and Macau
Shell Hong Kong Limited
35/F, AIA Kowloon Tower,
Landmark East, 100 How Ming Street,Kwun Tong, Kowloon, Hong Kong
Tel: +852 2506 7000
Fax: 2506 2037
Shell Customer Service Center
Tel: +852 2435 2064 (Hong Kong) / +853 6262 5067 (Macau)
Email: enquiries-hk@shell.com
Shell Commercial Fuels Customer Service Centre
Tel: +852 2497 9717
Fax: 2323 2001
Email: fuelsenquiries-hk@shell.com
Shell Card (Fleet) Customer Service Centre
Tel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com
Shell Bitumen Customer Service Centre
Tel: +852 2497 9738
Fax: 2435 9190
Email: bitumenenquiries-hk@shell.com
Shell Lubricants Customer Service Centre
Tel: +852 2323 1000
Fax: 2435 9225
Email: Lubes-HK@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Media enquiries
Tel: +852 2506 7016
Fax: +852 2506 2037
Email: hkea@shell.com