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Frequently Asked Questions
About the promotion
Shell Bonus Card customers can accumulate spending by refueling gasoline with Shell Bonus Card. The earliest date of eligible spending is 15 July 2015.
Sorry, but this promotion is only applicable to Shell Bonus Card customers.
From 15 July 2015 till the end of the year, for every MOP$1,500 (net of fuel coupon) gasoline spend with Shell Bonus Card, customers can get a MOP$50 Shell voucher. Customers need to accrue the spending with personal Shell Bonus Cards.
MOP$800 spending on Shell V-Power Nitro+ would be accrued as MOP$1000. Plus MOP$500 spending on Shell Fuel Economy; the total accumulation would be MOP$1500, which is eligible for one MOP$50 voucher.
Shell V-Power Nitro+ contains our exclusive Double Action Formula. With 25% more friction modifiers than our previous Shell V-Power, this new formula reduces friction and delivers more power to the wheels. Fuel up with Shell V-Power Nitro+ during the promotion period for 25% extra rewards while enjoying the power of the high performance fuel.
With MOP$3000 accumulated spending, you are eligible for two MOP$50 reward vouchers; the remaining MOP$500 will be accrued for meeting the spending requirement in the remaining of promotion period.
Sorry, the cut-off day of spending accumulation is the end of each month. Customers who meet the required spending will SMS.
Yes. This promotion requires a customer to accumulate MOP$1500 spending to enjoy a MOP$50 reward voucher, and does not limit the number of visits.
The cut-off days of spending accumulation is the end of each month. Shell will send out SMS reminder according to the spending amount of customers. If the amount does not meet MOP$1500, it will be accrued for meeting the spending requirement in the remaining of promotion period.
Sorry, the spending amount to be accrued in this promotion must be net of fuel coupons and discounts.
Customers should use one Shell Bonus Card to accrue spending, since both Shell Bonus Card and the accrued spending amounts shall not be transferable.
Customers must present Shell Bonus Card at refill in order to accrue purchase amounts.
For enquiries, please contact Shell Bonus Card Service (853) 6262 6379.
About reward voucher
Upon reaching the required spending amount, customer will be notified via SMS to collect reward voucher at designated Shell station. Spending amount is calculated after the end of each month.
The validity of the reward voucher is 3 months.
You may assign a representative to pick up your vouchers with the relevant Shell Bonus Card.
Please go to the designated location to pick up your vouchers. The default designated location is near to the station where you applied for Shell Bonus Card.
Please contact Shell Bonus Card Service at (853) 6262 6379 for changing the pick-up location for the next voucher arrangement. However, pick-up locations for reward vouchers that have been sent out cannot be changed.
Shell has implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use. A notification for the data processing, with all the required information specified in Article 23 of the Personal Data Protection Act, has been submitted to the Office for Personal Data Protection.
We wish to speed up the card application process. The earlier you can get the Shell Bonus Card, the earlier you can start enjoying the privileges that come with the card.
You can check your personal information and transaction history on Shellsmart.com. About 3 weeks after you submit the application at a Shell station, you can sign up for an online account with your card number.
If you lose your card, please pick up a new card at any Shell stations, and call (853) 6262 6379 to cancel your lost Bonus Card. If your card is damaged, please pass your damaged card to any Shell station to obtain a new card. After receiving the damaged card, we will arrange to calculate your spending for the reward program.