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Frequently Asked Questions

About shell recharge

Electric vehicle charging guide for shell recharge facility

Shell recharge website and app issues

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New & Improved Shell Fuels

Discover the New & Improved Shell Fuels that clean your engine for better mileage.

Frequently Asked Questions

About shell recharge

When do Shell Recharge charging facilities open? #_109 path, #_109 polygon { fill: currentColor; } #_109 { }

What is the charging scheme of Shell Recharge? #_110 path, #_110 polygon { fill: currentColor; } #_110 { }

What is the maximum amount of electricity the Shell Recharge charging scheme will provide? #_111 path, #_111 polygon { fill: currentColor; } #_111 { }

If the Shell Recharge service is suspended early, or the battery is 100% full, what will happen to the remaining electricity committed within the charging period? #_112 path, #_112 polygon { fill: currentColor; } #_112 { }

How do customers pay for Shell Recharge? #_113 path, #_113 polygon { fill: currentColor; } #_113 { }

Is Shell Recharge compatible with all electric vehicles? #_114 path, #_114 polygon { fill: currentColor; } #_114 { }

How long does it take to charge an electric vehicle? #_115 path, #_115 polygon { fill: currentColor; } #_115 { }

Why one charging facility is designed to serve the design of two charging parking spaces? #_116 path, #_116 polygon { fill: currentColor; } #_116 { }

Will different EV models have different charging speed and time? #_117 path, #_117 polygon { fill: currentColor; } #_117 { }

Do I have to stay in the car or near the charging station during charging? #_118 path, #_118 polygon { fill: currentColor; } #_118 { }

Do I have to be a member to enjoy the Shell Recharge service? #_119 path, #_119 polygon { fill: currentColor; } #_119 { }

Are there any exclusive offers for Shell Bonus Card existing customers? #_120 path, #_120 polygon { fill: currentColor; } #_120 { }

What can I do when the network connection in the car park is not good? #_121 path, #_121 polygon { fill: currentColor; } #_121 { }

Is there any Overtime occupancy fee for Shell Recharge charging service? #_122 path, #_122 polygon { fill: currentColor; } #_122 { }

What can I do if there is any issue during charging? #_123 path, #_123 polygon { fill: currentColor; } #_123 { }

How can I apply for an official transaction record? #_124 path, #_124 polygon { fill: currentColor; } #_124 { }

Where can I find the nearest location of Shell Recharge? #_125 path, #_125 polygon { fill: currentColor; } #_125 { }

Can Shell Recharge support my plug-in hybrid car? #_126 path, #_126 polygon { fill: currentColor; } #_126 { }

Why does the charging speed and time will vary along the charging session? #_127 path, #_127 polygon { fill: currentColor; } #_127 { }

Where does the electricity of Shell Recharge come from? #_128 path, #_128 polygon { fill: currentColor; } #_128 { }

Electric vehicle charging guide for shell recharge facility

How to start charging at Shell Recharge charging facilities? #_129 path, #_129 polygon { fill: currentColor; } #_129 { }

What should I to do after Shell Recharge charging session is completed? #_130 path, #_130 polygon { fill: currentColor; } #_130 { }

Is charging at Shell Recharge safe even in extreme weather? #_131 path, #_131 polygon { fill: currentColor; } #_131 { }

Shell recharge website and app issues

Where can I download the “Shell Recharge” app? #_132 path, #_132 polygon { fill: currentColor; } #_132 { }

What can I do if I cannot scan the QR code of Shell Recharge? #_133 path, #_133 polygon { fill: currentColor; } #_133 { }

Can I start or stop Shell Recharge charging session via the app or website? #_134 path, #_134 polygon { fill: currentColor; } #_134 { }

Can I check my payment record on Shell Recharge App? #_135 path, #_135 polygon { fill: currentColor; } #_135 { }

What can I do if I have issues during payment in Shell Recharge website or app service? #_136 path, #_136 polygon { fill: currentColor; } #_136 { }

Is it able to process more than one electric vehicle within the same account? #_137 path, #_137 polygon { fill: currentColor; } #_137 { }

Is it able to register more than one car within the same account? #_138 path, #_138 polygon { fill: currentColor; } #_138 { }

If Shell Recharge facility is not providing the charging service after I complete the payment, what should I do? #_139 path, #_139 polygon { fill: currentColor; } #_139 { }

What can I do if the Shell Recharge website or app cannot recognize my coupon code? #_140 path, #_140 polygon { fill: currentColor; } #_140 { }

What can I do if I fail to login Shell Recharge website or app? #_141 path, #_141 polygon { fill: currentColor; } #_141 { }

Will Shell Recharge website or app show real time charging status? #_142 path, #_142 polygon { fill: currentColor; } #_142 { }

Will the Shell Recharge website or app record my energy usage? #_143 path, #_143 polygon { fill: currentColor; } #_143 { }

Why I cannot charge for my electric vehicle even the payment is completed in the Shell Recharge website or app? #_144 path, #_144 polygon { fill: currentColor; } #_144 { }

What can I do if Shell Recharge website or app shows no response? #_145 path, #_145 polygon { fill: currentColor; } #_145 { }

In this section

New & Improved Shell Fuels