Welcome to Shell HK Customer Services
Contact Us
How do I give feedback on great service I had at one of your stations?
How do I give feedback on great service I had at one of your stations?
If you had a great visit or our site heroes went out of their way for you, we'd love to know about it. Let us know at enquiries-hk@shell.com
How do I contact Shell Card (Fleet) Customer Service Centre?
How do I contact Shell Card (Fleet) Customer Service Centre?
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com
Who do I speak to regarding the facilities at one of your stations?
Who do I speak to regarding the facilities at one of your stations?
You may contact us through the following channels:
Email
Please email us at: enquiries-hk@shell.com
Live Chat
You can contact our Customer Service representatives via our Live Chat service.
Live Chat operating hours:
Monday to Friday: 8:00 AM – 6:00 PM (excluding public holidays)
To start a Live Chat session, please click the red “Help” button located at the bottom-right corner of the screen.
For other contact options, including enquiries related to Fuel, Lubricants, Fleet Cards, Shell Recharge, and more, please visit:
How do I contact your Customer Service Centre?
How do I contact your Customer Service Centre?
You may contact us through the following channels:
Please email us at: enquiries-hk@shell.com
Live Chat
You can contact our Customer Service representatives via our Live Chat service.
Live Chat operating hours:
Monday to Friday: 8:00 AM – 6:00 PM (excluding public holidays)
To start a Live Chat session, please click the red “Help” button located at the bottom-right corner of the screen.
For other contact options, including enquiries related to Fuel, Lubricants, Fleet Cards, Shell Recharge, and more, please visit:
How do I contact Shell Recharge Hotline?
How do I contact Shell Recharge Hotline?
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.