Welcome to Shell HK Customer Services
Contact Us
How do I contact Shell Recharge Hotline?
How do I contact Shell Recharge Hotline?
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
How do I contact Shell Card (Fleet) Customer Service Centre?
How do I contact Shell Card (Fleet) Customer Service Centre?
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com
How do I contact your Customer Service Centre?
How do I contact your Customer Service Centre?
For general enquiry, you can contact us:
Tel: +852 2435 2064/ +853 6262 5067 or
Email: enquiries-hk@shell.com
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
How do I contact you with a new business enquiry?
How do I contact you with a new business enquiry?
For new card business, please email to cardnewbusiness-hk@shell.com/ generalcardrequests-hk@shell.com
or call us at +852 2506 1000
Who do I speak to regarding the facilities at one of your stations?
Who do I speak to regarding the facilities at one of your stations?
We'd like to hear from you. Please contact us at enquiries-hk@shell.com or 2435 2064 or leave your feedback via tellshell.shell.com
How do I complain about an accident I had at one of your stations?
How do I complain about an accident I had at one of your stations?
Safety is our highest priority, if you have experienced an accident at one of our sites, please contact us immediately at enquiries-hk@shell.com or 2435 2064 and let us know of the incident.
How do I give feedback on great service I had at one of your stations?
How do I give feedback on great service I had at one of your stations?
If you had a great visit or our site heroes went out of their way for you, we'd love to know about it. Let us know at enquiries-hk@shell.com or 2435 2064.
How do I complain about service I had at a Shell station?
How do I complain about service I had at a Shell station?
We're sorry to hear about your experience. We pride ourselves on friendly customer service, and ensure to do better every time.
You can contact us by
1. Please drop us a line at enquiries-hk@shell.com2
2. Give us a call on 2435 2064
3. Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For more information on our Shell customer Service, please visit
https://support.shell.hk/hc/en-hk/requests/new?ticket_form_id=360000087698
Voice of the Customer
Voice of the Customer
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible.
Please follow the link below to our online survey.
Other Contact Us sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.