Shell Bonus Point – Hong Kong

Shell Bonus Card is a customer loyalty program provided by Shell Hong Kong Limited ("Shell"). By applying for Shell Bonus Card, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

1. ONE (1) Shell Bonus Point will be issued to Member for each HK$1 spend (net of any fuel voucher value) on the following purchases (“Eligible Purchases”) with Shell Bonus Card:
   • Shell FuelSave with Shell Bonus Card;
   • Shell FuelSave Diesel with Shell FuelSave Diesel Card;
   • Items at Shell Select Convenience Store (excluding rice, cigarettes, Shell promotion premiums, and other specified goods), lube service, and car wash service with Shell Bonus Card or Shell FuelSave Diesel Card.
2. For every HK$1 spend on Shell V-Power with Shell Bonus Card, 1.25 Points will be issued to Member.
3. Member can earn designated Shell Bonus Points for purchasing designated Lubricant product:
   • Shell Helix Power (4 Litres), Shell Helix Protect (4 Litres), Shell Helix Ultra ECT Multi (4 Litres), Shell Helix Ultra 0W-40 (4 Litres), Shell Helix Ultra ECT C2/C3 0W-30 (4 Litres), Shell Helix Ultra Racing 10W-60 (4 Litres): 4X
   • Shell Helix Ultra 5W-40 (4 Litres): 2X
   • Other Shell branded Lubricant and Oil Change Service Labour and Parts Fee: 1X
4. Prior to 1 January 2019, Member must complete registration on Shellsmart.com website with Shell Bonus Card to start accruing Points and redeem Points for rewards. Member will get Bonus Points issued for all eligible purchases for the full month in which he or she completes registration. Member who has already registered at Shellsmart.com website does NOT need to register again. Shell FuelSave Diesel Card Member does NOT need to register online. Starting from 1 January 2019, unregistered Member can start earning Shell Bonus Points (starting form 1 January 2019, 00:00) without registration on Shellsamrt.com. However, no points will be re-issued when the transaction occurred before 2019.
5. Points earned on or before the date of 1 April 2022 will have 12 months of rolling validity for redemption purposes. Points earned after 1 April 2022 will be forfeited on 1 April 2023. Member shall on or before 31 March 2023 check the Points earned from each transaction by logging into the Shellsmart.com website, which may take up to 72 hours for transactions and Points earned records to be updated.
6. Redemption shall be made within the rolling validity period. The cut-off date for Redemption for a given calendar month is the 15th and the last day of that month and Shell will fulfill the Redemption within 4 to 6 weeks. For example, Redemption made from 19 to 31 March 2023 will be cut off on 31 March 2023, and the Rewards will be fulfilled between end-April to mid-May. The redemption request cannot be changed or cancelled after the cut-off date.
7. Member must complete registration at Shellsmart.com, and login to the Shellsmart.com website to redeem Points for Rewards. Member shall have sufficient Points in his or her account at the time of making redemptions.
8. For Member redeeming a gift or voucher as the Reward, unless otherwise stated, the redemption letter will be delivered to Member by mail after each month’s cut-off (Clause 5 applies). Member shall ensure a correct mailing address in English is provided upon registration on Shellsmart.com website; otherwise, Shell shall not be responsible for any non-delivery arising therefrom, and the gift or voucher will not be re-issued.
9. For Member opting for conversion of Shell Bonus Points to a Third Party scheme, for example, Cathay, The Club and The Point (“Point Conversion”), he or she must ensure the relevant Third Party scheme’s membership number is input correctly on Shellsmart.com website Reward Redemption page, otherwise, Shell shall not be responsible for any loss arising therefrom, and the Reward will not be re-issued.
10. For Cathay and The Club, Member can choose Auto-Redemption on Shellsmart.com website. Once the Auto-Redemption option is chosen, and there is sufficient Points in the Account, the 3rd Party points will be automatically credited to the Member’s Cathay or The Club account (Clauses 5 and 8 apply).
11. Member shall accrue Points using the same card. Both card and Points shall not be transferable.
12. For enquiries, please call Shell Bonus Card Member Service Hotline 2435 2064.
13. Shell Hong Kong Limited reserves the right to the final decision in case of disputes, and the right to amend the terms and conditions hereof without prior notice.

1. From 1 Jan to 31 Dec 2022 ("Promotion Period"), Shell Bonus Card members can earn double Shell Bonus Points (Double Points) on selected products during their birth months, the selected products include:
   • Earn 2 Bonus Points for each HK$1 spending on Shell FuelSave and Shell Select convenience store product and service;
   • Earn 2.5 Bonus Points for each HK$1 spending on Shell V-Power;
   • Earn 8 Bonus Points for each HK$1 spending on Shell Helix Power/ Protect, Helix Ultra ECT Multi, Helix Ultra 0W-40, Helix Ultra ECT C2/C3 0W-30, Helix Ultra Racing 10W-60 lubricant product (4L);
   • Earn 4 Bonus Points for each HK$1 spending on Shell Helix Ultra 5W-40 lubricant product (4L)
2. The cut-off date for Double Points for a given calendar month is the last day of your month on birth. Shell will fulfill the Double Points within 4-6 weeks. For example, the birth month offer of Jan 2022 will be cut off on 31 Jan, and the Double Points will be fulfilled before end of Mar 2022.
3. Members must complete Shellsmart.com registration in advance to enjoy this offer. Members’ birth months are based on system record. Every member can enjoy birth month offer once during the Promotion Period.
4. Member can only enjoy either birth month offer, or other Bonus points offer, whichever is higher.
5. For enquiries, please call Shell Bonus Card Customer Service Hotline 2435 2064.
6. Shell Hong Kong Limited reserves the right to make the final decision in case of disputes, and the right to amend the terms and conditions hereof without prior notice.
7. If there are any discrepancies between the English and the Chinese terms and conditions, the English version shall prevail.

1. From 1 Jan to 31 Dec 2022 ("Promotion Period"), Shell Bonus Card members can earn 250 Shell Bonus Points (“Points”) when completed Shellsmart.com online registration.
2. The cut-off date for registration offer for a given calendar month is the last day of that month. Shell will fulfill the Extra Point within 4-6 weeks. For example, when member completes registration in Jan 2022, they can get the Points before end of Mar 2022.
3. Every member can enjoy this offer once during the Promotion Period.
4. For enquiries, please call Shell Bonus Card Customer Service Hotline 2435 2064.
5. Shell Hong Kong Limited reserves the right to make the final decision in case of disputes, and the right to amend the terms and conditions hereof without prior notice.
6. If there are any discrepancies between the English and the Chinese terms and conditions, the English version shall prevail.