Welcome to Shell HK Customer Services
Locations & Opening Hours
Will Shell stations remain open during a typhoon?
Will Shell stations remain open during a typhoon?
Shell stations will make every effort to maintain operations during adverse weather conditions. However, the operating hours and services of individual stations may be adjusted, suspended, or temporarily closed depending on weather conditions, safety considerations, and operational requirements.
For the latest station arrangements during typhoon conditions, please refer to the Arrangement in Times of Typhoon | Hong Kong and Macau.
How can I find the opening hours of Shell stations in Hong Kong and Macau?
How can I find the opening hours of Shell stations in Hong Kong and Macau?
To find opening hours of your nearest Shell station
1.Open Station Locator
2.Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- If you would like to contact us by email, please send your inquiry to: enquiries-hk@shell.com. Alternatively, you may complete our Contact Form. We will respond to your inquiry as soon as possible after receiving it.
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.