Welcome to Shell HK Customer Services

To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.

You can contact us by 

1. Please drop us a line at enquiries-hk@shell.com
2. Chat with us using our "Live Chat" function

Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).

Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.

For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html

Email : cardctr@shell.com

Shell Recharge Hotline

24-hr Customers Service Hotline: +852 5506 2265

24-hr WhatsApp Customers Service: +852 5506 2265

Frequently Asked Questions : Shell Recharge for Electric Vehicle 

Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000

Fax: 2506 1019

Email: generalcardrequests-hk@shell.com

To find opening hours of your nearest Shell station

1. Open Station Locator
2. Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.