Welcome to Shell HK Customer Services
yuu
yuu: How to bind yuu Member Account into Shell App?
yuu: How to bind yuu Member Account into Shell App?
New UI:
1. Enter "More" page
2. Click "Member Binding"
3. Click "Exclusive for yuu member"
4. Click "Bind yuu account"
yuu: Can I earn both Shell GO+ points and yuu Points in a single transaction?
yuu: Can I earn both Shell GO+ points and yuu Points in a single transaction?
Yes, you can.
yuu: Are all transactions eligible to earn yuu Points?
yuu: Are all transactions eligible to earn yuu Points?
No. Rice, cigarette, Shell promotional premiums, or designated products are excluded from earning yuu Points.
Except Shell dedicated LPG filling stations, and Shell Recharge charging service at Shell gas station.
yuu: For Shell e-voucher which redeemed in yuu APP, can I use together with other gasoline offer?
yuu: For Shell e-voucher which redeemed in yuu APP, can I use together with other gasoline offer?
Yes, you can. Please refer to the related offer details, terms & conditions as final decision.
yuu: Can I use more than 1 Cash Vouchers redeemed by yuu points in a single transaction?
yuu: Can I use more than 1 Cash Vouchers redeemed by yuu points in a single transaction?
Yes, you can use more than 1 Shell e-voucher in a single transaction.
yuu: How do I use yuu redeemed Cash Vouchers / pay with yuu Points at Shell?
yuu: How do I use yuu redeemed Cash Vouchers / pay with yuu Points at Shell?
At forecourt:
You can show and tap your linked physical Hang Seng enJoy Card to use any redeemable Points, to the nearest 4,000 Points (i.e. HK$20). The maximum number of Points you can redeem in one transaction is 80,000 Points (equivalent to HK$400).
At Shell Select Convenience Store:
You can present the Shell Cash Voucher(s) QR codes you have redeemed on your yuu App to cashier upon payment.
yuu: When I can receive the yuu points?
yuu: When I can receive the yuu points?
Yuu Points will be credited within 24 hours upon transaction completion.
Points earned using your Hang Seng enJoy Card will be credited within 7 days.
yuu: Can I earn double yuu Points with Hang Seng enJoy Card at Shell stations?
yuu: Can I earn double yuu Points with Hang Seng enJoy Card at Shell stations?
Yes, you can enjoy double yuu Points when you settle the transaction with Hang Seng enJoy Card at Shell stations.
yuu: How to earn yuu Points at Shell stations?
yuu: How to earn yuu Points at Shell stations?
Customers can earn yuu Points for eligible spend at Hong Kong Shell stations:
- Tap your physical enJoy Card or Octopus card linked with yuu reward membership at the contactless card reader at forecourt
- Present and scan the QR code in yuu APP at Shell Select Store
yuu: Can earn yuu Points at Shell stations?
yuu: Can earn yuu Points at Shell stations?
Customers can earn 1 yuu Point for every HK$1 eligible spend at Hong Kong Shell stations*, no matter gasoline purchase, Shell Select Convenience Store shopping, Car Care service.
*Except Shell Dedicated LPG Filling Stations
Other Promotion sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.