Welcome to Shell HK Customer Services
Lubricants
How much does it cost for an oil change service at Shell station?
How much does it cost for an oil change service at Shell station?
The price range of Shell lubricant oil change service is from HK$800 to HK$1300.
However, as each customer's need differs depending on the car model and year, we suggest contacting our Shell Helix Service Center directly.
Our lubricants mechanics will advise the most suitable lubricants and service details.
For a list of service stations, please refer to: https://www.shell.com.hk/zh_hk/motorists/inside-our-stations/shops-and-services.htm
To book our lubricant oil change services, please click:
https://shellrfppretailer.force.com/shellprebooking/s/?language=en_HK
Which Shell stations provide oil change service?
Which Shell stations provide oil change service?
Thanks to Shell’s high standard and quality, we’ve been the world’s number 1 global lubricants supplier for 12 consecutive years. Our designated stations can support a oil change service in 15 minutes, while you wait and relax in our premium lounge.
During the lubricant change, our professional mechanics will also conduct an 10-point Visual Inspection to monitor the mechanical condition and the performance of the car engine. This guarantees that the car can always unleash its optimum power, and you can always enjoy a safer and more pleasure driving experience.
We have 18 stations in total in Hong Kong and Macau for Lubricant oil change, you can book via our online booking website: https://shellrfppretailer.force.com/shellprebooking/s/?language=en_HK
| Hong Kong |
Open Hours |
Telephone |
|---|---|---|
|
Victoria Road Shell Station 555 Victoria Road, Pok Fu Lam (near Baguio Villa) |
9:00-19:00 Fri close |
+852 2551 9346 |
| Kowloon | Open Hours | Telephone |
|---|---|---|
|
Kai Tak Shell Station 590 Prince Edward Road East |
9:00-19:00 | +852 2383 3160 |
|
Kowloon Bay (East) Shell Station 8 Kai Fuk Road, Kowloon Bay (Towards Kwun Tong) |
8:00-19:00 | +852 2798 9508 |
|
Tung Chau West Street Shell Station 493-495 Castle Peak Road |
9:00-19:00 Sun close |
+852 2741 0802 |
|
Tai Kok Tsui Shell Station 82 Tai Kok Tsui Road |
9:00-19:00 Sun close |
+852 2392 8729 |
|
Tong Mei Road Shell Station 2 MongKok Road |
9:00-18:30 Fri close |
+852 2393 1815 |
| New Territories | Open Hours | Telephone |
|---|---|---|
|
Siu Lam Shell Station 98 Castle Peak Road, Tai Lam, Tuen Mun |
9:00-18:30 Tue close |
+852 2725 9978 |
|
Au Tau Shell Station Castle Peak Road, Au Tau |
9:00-19:00 Tue close |
+852 2478 8229 |
|
Clearwater Bay Shell Station Clearwater Bay Road, Pik Uk (Lot 1174) |
9:00-19:00 Sun close |
+852 2719 8369 |
|
Ma On Shan Shell Station 21 On Shan Lane, Ma On Shan |
8:00-18:00 | +852 2640 8705 |
|
Shatin City One Shell Station 5-7 Lok Shing Street, Shatin Cityone |
9:00-18:00 Tue close |
+852 2649 3331 |
|
Hong Lok Yuen Shell Station 16 Hong Lok Yuen Town Centre Crescent, Tai Po |
9:00-19:00 Mon close |
+852 2653 2188 |
|
Tseung Kwan O Shell Station 100 Po Hong Road, Tseung Kwan O, N.T., HK |
9:00-19:00 Thu close |
+852 2703 6373 |
|
Tsing Yi Shell Station 173 Tsing Yi Rd West, Tsing Yi |
9:00-19:00 Wed close |
+852 2431 0223 |
|
Kwai Chung Shell Station 682-688 Castle Peak Road, Tai Wo Hau (Towards Kowloon) |
9:00-19:00 Fri close |
+852 2420 0518 |
|
Tsuen Wan (New) Shell Station 731-737 Castle Peak Road, Tai Wo Hau (Towards Tuen Mun) |
8:30-19:00 Sun & PH close |
+852 2481 2038 |
|
Airport (Cargo Terminal) Gas and Charging Station 10 Chek Lap Kok South Road |
8:00 – 18:00 Wed close |
+852 2215 0088 |
| Macau | Open Hours | Telephone |
|---|---|---|
|
Areia Preta Shell Station Estrada Marginal Do Hipodromo, No. 138, Macau |
9:00-21:00 | +853 2848 2661 |
|
Taipa Shell Station Estrada Governador Albano de Oliveira, S/N, Taipa |
13:00-21:30 | +853 2882 1580 |
To understand more about Shell Shop and Car Care Services, please visit: https://www.shell.com.hk/en_hk/motorists/inside-our-stations/shops-and-services.html
What is '10-point Visual Inspection' ?
What is '10-point Visual Inspection' ?
During the lubricant change, our professional mechanics will also conduct an 10-point Visual Inspection to monitor the mechanical condition and the performance of the car engine. This guarantees that the car can always unleash its optimum power, and you can always enjoy a safer and more pleasure driving experience. The 10-point Visual Inspection includes:
- Oil Filter & Air Filter
- Transmission Fluid
- Brake & Clutch Fluid
- Power Steering Fluid
- Engine Coolant
- Windscreen Washer
- Wiper Blades
- Battery Fluid
- Tires Pressure
- Lights
Keeping the interior of the car clean and hygiene is very important, Shell also provides vacuuming service that keeps the interior of the car spotless and dust free.
Learn more here: https://www.shell.com.hk/en_hk/motorists/inside-our-stations/shops-and-services.html
Can I bring my own lubricants for oil change at Shell station?
Can I bring my own lubricants for oil change at Shell station?
Oil change service is provided only for lubricants that are purchased at Shell station.
How do I know the products I bought are official Shell Hong Kong products?
How do I know the products I bought are official Shell Hong Kong products?
Shell Helix engine oil products sold by Shell authorised lubricants distributors contain a Hong Kong official label written in Chinese ""香港製造 港澳市場適用"" (translation: made in Hong Kong, suitable for Hong Kong and Macau markets).
For enquiries, please call +852 2323 1000 or send email to lubesenquiries-hk@shell.com to contact our Customer Service Centre.
Where can I purchase Shell engine oil or lubricants?
Where can I purchase Shell engine oil or lubricants?
Shell Lubricant products are available in all Shell station. You can visit our Lubricant Change Service Centres to enjoy the oil change service: https://www.shell.com.hk/zh_hk/motorists/inside-our-stations/shops-and-services.html
You may also contact Shell authorised lubricant distributors at: https://www.shell.com.hk/en_hk/motorists/oils-lubricants/shell-lubricants-authorized-distributors.html"
Is it important to change oil and how often should I do this?
Is it important to change oil and how often should I do this?
You should change your oil and filter at or before the end of oil-change intervals indicated by your vehicle manufacturer. These are based on distance travelled or time. Regular oil changing helps to keep your engine oil in good condition and provide the best protection for all of your engine components.
Why not just keep topping up the engine oil?
Why not just keep topping up the engine oil?
If you simply keep on topping up your oil, you put more stress on the older oil that remains in the engine. And this stress issue has become worse in recent years as lighter, modern engines now run with about 25% less oil in their sumps. Shell Helix oil has a powerful ability to clean up your engine components and goes on keeping engines clean through to the next oil change.
Will I really notice the difference if I don’t make frequent oil changes?
Will I really notice the difference if I don’t make frequent oil changes?
Not changing your oil on a regular basis can significantly reduce the level of protection provided against engine wear. Engine oil acts as a reservoir for all kinds of by-products that form when the fuel burns, including soot, sludge, water and acidic material, as well as unburned and partially burned fuel. At the same time, the stress placed on the oil during engine operation gradually depletes the components that determine the oil’s performance. Refreshing the oil on a regular basis ensures that the right balance of components is present in the oil.
It also removes waste materials that might otherwise result in increased deposit formation, corrosion of metal components and increased wear."
Why should I buy Shell Helix when I can buy additives off the shelf and mix them with existing oil?
Why should I buy Shell Helix when I can buy additives off the shelf and mix them with existing oil?
Adding an uncontrolled volume of additives to your oil is like putting salt on your dessert. It takes years of additive blending experience to come up with the right formula for Shell Helix oil, and the way the various additives are mixed in with the base oil is crucial to the oil’s overall performance. So our strong advice is “do not add additives” if you aim to get the most from your car. The addition of additives may lead to expiration of the vehicle manufacturer’s guarantee.
Why is there a range of engine oils and how do I know which one to choose?
Why is there a range of engine oils and how do I know which one to choose?
Car-owner handbooks will give you a minimum oil specification. However, you may wish to trade up to a better specification engine oil. Choosing the correct engine oil for a vehicle depends on:
- the car’s type – a high-performance car needs higher performance oil.
- the car’s age – a lot is expected from new technology engines: high performance coupled with fuel efficiency. Advanced oils have been developed to help keep pace with increased engineering demands. For example, modern cars have blow-by-gas recirculation that can cause extreme oxidation in old-technology oils and sensitive exhaust gas after-treatment devices that can be poisoned by inappropriate oils.
- the driving environment – modern motorway driving and heavy stop-start traffic requires higher quality oils to prevent increased engine wear and tear.
Why is Shell Helix any better than other leading brands?
Why is Shell Helix any better than other leading brands?
We have put Shell’s years of know-how in oil development into every aspect of the Shell Helix formula – from the base-oil technology through to the additives’ selection and blending. We have also channelled the experience we have gained in supporting leading racing teams, such as Scuderia Ferrari, into the Shell Helix formula. It is designed to meet challenges, so no matter how stressful your driving conditions, Shell Helix will help to clean and protect your engine.
How should I dispose of used oil?
How should I dispose of used oil?
Used oil can pollute the environment and should never be poured down the drain. In many markets it is also illegal to do this. Instead, take your waste to an official oil-disposal or recycling bank (these are often located at local refuse collection points). Alternatively, ask your local authority recycling officer for guidance.
Why is an engine oil's ability to cleanse important?
Why is an engine oil's ability to cleanse important?
Keeping engine components clean is essential as it keeps them in good condition. If your engine components are dirty, oil may not be lubricating and protecting the engine properly. Dirt build-up can also lead to premature engine damage. Shell Helix engine oils are designed to clean and protect engines for improved performance.
Why is the choice of engine oil so important?
Why is the choice of engine oil so important?
Oil is the lifeblood of your car. If the wrong kind is used, the engine is at risk of increased wear and corrosion. Formation of blockages can also lead to engine seizure. By putting Shell Helix oil in the engine, you can carry on motoring with confidence and experience the feeling that your car has just been serviced – all for less than the cost of a tank of fuel.
What is engine oil made from?
What is engine oil made from?
Engine oils are made up from three important ingredients – base oils, viscosity modifiers and performance additives. These are carefully selected and skilfully blended to enable the oil to provide maximum engine protection.
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Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
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Please visit : https://www.shell.com.hk/en_hk/contact-us.html
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