Welcome to Shell HK Customer Services
About Shell GO+
New UI for Shell App
New UI for Shell App
How to earn points and discount when I visit Shell Station?
How to earn points and discount when I visit Shell Station?
You need to generate the OTP in apps and provide it to station attendant at the forecourt; alternatively, you can present the member QR code at the Shell Store for transaction purpose.
When will be the points expired?
When will be the points expired?
2 years
How to change Shell GO+ member mobile number?
How to change Shell GO+ member mobile number?
You cannot change the number by yourself via app, please kindly Customer service for updating the mobile number.
Who can become Shell GO+ member?
Who can become Shell GO+ member?
Members of Loyalty Program must be aged 18 years or above and with valid HK or Macau contact number.
What is Shell GO+?
What is Shell GO+?
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
If you had completed Shellsmart.com registration, you can use your mobile number to login Shell GO+ directly.
After register successfully, you may enjoy the instant loyalty benefit, including points earn and burn, discount and surprise offer.
Other Shell GO+ sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.