Welcome to Shell HK Customer Services
Using Shell GO+
How to receive latest information?
How to receive latest information?
1. Enter "More" page by tapping bottom menu
2. Select “Accept Notification”
3. Click “Icon” at the top left corner of homepage
4. Select ”Receive marketing information and personalized content push”
How to retrieve your GO+ points if meet unusual transaction?
How to retrieve your GO+ points if meet unusual transaction?
Members are advised to keep the affected receipt and upload it by clicking on the enquiry form at the top right corner of GO+ homepage to reclaim the relevant points.
How to use manual e-coupon?
How to use manual e-coupon?
How to navigate the functions in the new Shell App interface?
How to navigate the functions in the new Shell App interface?
How to use redeemed HKTVmall e-voucher?
How to use redeemed HKTVmall e-voucher?
Please visit below HKTVmall website for the details:
How to bind Asia Miles and The Club account?
How to bind Asia Miles and The Club account?
1. Enter "More" page
2. Click "Member Binding"
3. Click "Partners loyalty program member number"
4. Click "Bind" and follow to instruction to input your membership information
Why I cannot find Shell App in App store/ Play store?
Why I cannot find Shell App in App store/ Play store?
Shell App is only available at HK/Macau. You may need to change your phone location to download this app.
P.S. please read the teams and conditions carefully before changing your location.
*Google Play store only allow changing the location once per year.
Why my membership number in Shell GO+ is different from my previous Shell Bonus card number?
Why my membership number in Shell GO+ is different from my previous Shell Bonus card number?
Shell GO+ is an all-new digital loyalty program which don’t store your old Shell Bonus card number. If you had completed Shellsmart.com registration, you can use your mobile number to login Shell GO+ directly and enjoy your previous gasoline discount.
Can I apply for more than 1 old Shell Bonus card gasoline discount in my Shell GO+ account?
Can I apply for more than 1 old Shell Bonus card gasoline discount in my Shell GO+ account?
No. For every transaction, the system automatically selects the highest discount on fuel. Each membership account only has one gasoline discount.
Other Shell GO+ sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.