Contact us
The Shell Card Customer service team are here to answer your queries or requests and offer advice on how the Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.
Shell Card blocking is 24-hour service. When you lost the card of found suspect transactions, you may call 2506 1000 anytime to report loss or block the card to get comprehensive protection.
Besides the extended block-card hotline service, Shell Card’s comprehensive features help your business moving:
- Cash / Credit Card Free & Autopay Service
- Security & Control
- Less Paperwork, More Information
- Safe & Secure with Security Pin
- Odometer Readings to Help You Save Fuel
- Access Latest Information at Any Time via Shell Card Online
Shell Card Customer Service
Monday - Friday: 08:30-18:00
Weekends and Public Holidays: only lost and cancel card service is available through hotline.
| Types of enquiry | Fax | |
|---|---|---|
| Report Lost/Stolen Card | blockcard-hk@shell.com | 2436 4618 |
| General Card Holder Enquiry | generalcardrequests-hk@shell.com | 2506 1019 |
| New Cards Business &Cards Application Status | cardnewbusiness-hk@shell.com | 2435 4628 |
| Feedback & Issues | cardfeedbackandissues-hk@shell.com | 2436 4288 |
