Frequently Asked Questions

Here are our answers to some of your most frequently asked questions. If you can’t find what you’re looking for, please contact our Customer Service Centre for personalised help and advice.

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Shell Card

The easy and reliable way to manage and control your fuel payments across Hong Kong Shell stations for your fleet.

Apply for Shell card and Account Amendment Forms

Apply for new card and update your Shell Card account or card profile at ease.

Contact us

The Shell Card Customer service team are here to answer your queries or requests and offer advice on how the Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.

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