Frequently Asked Questions

Who can become a Shell Card customer?
Any business organisation, which requires fleet fuel cards, can apply for a Shell card.

How do I apply for a Shell card?

• Apply Shell Fleet Card

How many cards can I have?
As many cards as you want.

Is a Shell Card linked to a driver or a vehicle?
The choice is yours. A card can be linked to a driver (driver card) or a vehicle (vehicle card).

How can I cancel a card?
Customers can call Shell Card Customer Service at +852 2506 1000 to get the card cancelled.

How do I block my Shell Card if it is lost or stolen?
The Shell Card Service Centre can be contacted during office hour as per below to receive lost or stolen card notification.

Monday: Friday: 08:30 – 18:00

Saturday: 09:00 – 13:00

Sunday & Public Holiday: Closed

How do I order additional cards?
Customers can call Shell Card Customer Service at +852 2506 1000.

Where is my card accepted?
All Shell Hong Kong service stations. To view sites which are closed to your area, use our stations locator.

What can I buy with my card?
You can have your cards restricted by fuel type (e.g. Shell Super Unleaded, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants). To find out more, you can call our Customer Service Centre who can provide you the choices available.

Where do I find the Term and Conditions for the Shell card? 

• Hong Kong: Terms & Conditions and Privacy Statement
• Macau: Terms & Conditions and Privacy Statement

Does my Shell Card automatically renew after its expiry date?
Yes, however you have possibility to cancel the renewal.

I am not registered for Shell Card Online, how can I get access to it?
Please contact us and our Customer Service Centre is waiting to help you.

Alternatively you can also call our Customer Service Centre to request Shell Card Online access. And remember Shell Card Online is offered to Shell Card customers at no extra cost!

Can different people in my organisation get access to Shell Card Online?
Yes, not only can different people have access to Shell Card Online, but they can also get different types of access, relevant to usage they need for their specific role. Our Customer Service Centre can help you organise the different accesses. Please contact us.

I have forgotten my password for Shell Card Online, what should I do?
Our Customer Service Centre is waiting to help you. Please contact us.