Welcome to Shell HK Customer Services
Car Wash and Car Care Services
My car wash package still has unused balances, but the car wash service at the station has stopped operating. What should I do?
My car wash package still has unused balances, but the car wash service at the station has stopped operating. What should I do?
You may contact us through the following channels:
Email
Please email us at: enquiries-hk@shell.com
Live Chat
You can contact our Customer Service representatives via our Live Chat service.
Live Chat operating hours:
Monday to Friday: 8:00 AM – 6:00 PM (excluding public holidays)
To start a Live Chat session, please click the red “Help” button located at the bottom-right corner of the screen.
Where can I enjoy the Shell car wash service?
Where can I enjoy the Shell car wash service?
What is '10-point Visual Inspection' ?
What is '10-point Visual Inspection' ?
During the lubricant change, our professional mechanics will also conduct an 10-point Visual Inspection to monitor the mechanical condition and the performance of the car engine. This guarantees that the car can always unleash its optimum power, and you can always enjoy a safer and more pleasure driving experience. The 10-point Visual Inspection includes:
Oil Filter & Air Filter
Transmission Fluid
Brake & Clutch Fluid
Power Steering Fluid
Engine Coolant
Windscreen Washer
Wiper Blades
Battery Fluid
Tires Pressure
Lights
Keeping the interior of the car clean and hygiene is very important, Shell also provides vacuuming service that keeps the interior of the car spotless and dust free.
Learn more here: https://www.shell.com.hk/en_hk/motorists/inside-our-stations/shops-and-services.html
What kinds of services are provided at Shell stations?
What kinds of services are provided at Shell stations?
Shell strives to make your journeys more enjoyable. We provide a variety of one-stop services, such as convenience stores, coffee, auto or manual car washes, lubricant change, 3M car detailing and much more. Shell believes in making your journey better with extra convenience.
Find out services available at your nearest Shell station at: https://www.shell.com.hk/en_hk/motorists/shell-station-locator.htmlwww.shell.com.hk
Which Shell stations provide oil change service?
Which Shell stations provide oil change service?
How much does it cost for an oil change service at Shell station?
How much does it cost for an oil change service at Shell station?
The price range of Shell lubricant oil change service is from HK$800 to HK$1300.
However, as each customer's need differs depending on the car model and year, we suggest contacting our Shell Helix Service Center directly.
Our lubricants mechanics will advise the most suitable lubricants and service details.
For a list of service stations, please refer to:
https://www.shell.com.hk/zh_hk/motorists/inside-our-stations/shops-and-services.html
To book our lubricant oil change services, please click: https://www.shell.com.hk/zh_hk/motorists/inside-our-stations/shops-and-services.html
Other Product and Service sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.