Welcome to Shell HK Customer Services
Lubricants
Why is Shell Helix any better than other leading brands?
Why is Shell Helix any better than other leading brands?
We have put Shell’s years of know-how in oil development into every aspect of the Shell Helix formula – from the base-oil technology through to the additives’ selection and blending. We have also channelled the experience we have gained in supporting leading racing teams, such as Scuderia Ferrari, into the Shell Helix formula. It is designed to meet challenges, so no matter how stressful your driving conditions, Shell Helix will help to clean and protect your engine.
Why should I buy Shell Helix when I can buy additives off the shelf and mix them with existing oil?
Why should I buy Shell Helix when I can buy additives off the shelf and mix them with existing oil?
Adding an uncontrolled volume of additives to your oil is like putting salt on your dessert. It takes years of additive blending experience to come up with the right formula for Shell Helix oil, and the way the various additives are mixed in with the base oil is crucial to the oil’s overall performance. So our strong advice is “do not add additives” if you aim to get the most from your car. The addition of additives may lead to expiration of the vehicle manufacturer’s guarantee.
Can I bring my own lubricants for oil change at Shell station?
Can I bring my own lubricants for oil change at Shell station?
Oil change service is provided only for lubricants that are purchased at Shell station.
Where can I purchase Shell engine oil or lubricants?
Where can I purchase Shell engine oil or lubricants?
Shell Lubricant products are available in all Shell station. You can visit our Lubricant Change Service Centres to enjoy the oil change service: https://www.shell.com.hk/zh_hk/motorists/inside-our-stations/shops-and-services.html
You may also contact Shell authorized lubricant distributors at: https://www.shell.com.hk/en_hk/motorists/oils-lubricants/shell-lubricants-authorized-distributors.html
Is it important to change oil and how often should I do this?
Is it important to change oil and how often should I do this?
You should change your oil and filter at or before the end of oil-change intervals indicated by your vehicle manufacturer. These are based on distance travelled or time. Regular oil changing helps to keep your engine oil in good condition and provide the best protection for all of your engine components.
How do I know the products I bought are official Shell Hong Kong products?
How do I know the products I bought are official Shell Hong Kong products?
Shell Helix engine oil products sold by Shell authorised lubricants distributors contain a Hong Kong official label written in Chinese ""香港製造 港澳市場適用"" (translation: made in Hong Kong, suitable for Hong Kong and Macau markets).
For enquiries, please call +852 2323 1000 or send email to lubesenquiries-hk@shell.com to contact our Customer Service Centre.
Why is the choice of engine oil so important?
Why is the choice of engine oil so important?
Oil is the lifeblood of your car. If the wrong kind is used, the engine is at risk of increased wear and corrosion. Formation of blockages can also lead to engine seizure. By putting Shell Helix oil in the engine, you can carry on motoring with confidence and experience the feeling that your car has just been serviced – all for less than the cost of a tank of fuel.
What is engine oil made from?
What is engine oil made from?
Engine oils are made up from three important ingredients – base oils, viscosity modifiers and performance additives. These are carefully selected and skilfully blended to enable the oil to provide maximum engine protection.
Will I really notice the difference if I don’t make frequent oil changes?
Will I really notice the difference if I don’t make frequent oil changes?
Not changing your oil on a regular basis can significantly reduce the level of protection provided against engine wear. Engine oil acts as a reservoir for all kinds of by-products that form when the fuel burns, including soot, sludge, water and acidic material, as well as unburned and partially burned fuel. At the same time, the stress placed on the oil during engine operation gradually depletes the components that determine the oil’s performance. Refreshing the oil on a regular basis ensures that the right balance of components is present in the oil.
It also removes waste materials that might otherwise result in increased deposit formation, corrosion of metal components and increased wear.
Why is there a range of engine oils and how do I know which one to choose?
Why is there a range of engine oils and how do I know which one to choose?
Car-owner handbooks will give you a minimum oil specification. However, you may wish to trade up to a better specification engine oil. Choosing the correct engine oil for a vehicle depends on:
- the car’s type – a high-performance car needs higher performance oil.
- the car’s age – a lot is expected from new technology engines: high performance coupled with fuel efficiency. Advanced oils have been developed to help keep pace with increased engineering demands. For example, modern cars have blow-by-gas recirculation that can cause extreme oxidation in old-technology oils and sensitive exhaust gas after-treatment devices that can be poisoned by inappropriate oils.
- the driving environment – modern motorway driving and heavy stop-start traffic requires higher quality oils to prevent increased engine wear and tear.
Why is an engine oil's ability to cleanse important?
Why is an engine oil's ability to cleanse important?
Keeping engine components clean is essential as it keeps them in good condition. If your engine components are dirty, oil may not be lubricating and protecting the engine properly. Dirt build-up can also lead to premature engine damage. Shell Helix engine oils are designed to clean and protect engines for improved performance.
Which Shell stations provide oil change service?
Which Shell stations provide oil change service?
Why not just keep topping up the engine oil?
Why not just keep topping up the engine oil?
If you simply keep on topping up your oil, you put more stress on the older oil that remains in the engine. And this stress issue has become worse in recent years as lighter, modern engines now run with less oil in their sumps. Shell Helix oil has a powerful ability to clean up your engine components and goes on keeping engines clean through to the next oil change.
How should I dispose of used oil?
How should I dispose of used oil?
Used oil can pollute the environment and should never be poured down the drain. In many markets it is also illegal to do this. Instead, take your waste to an official oil-disposal or recycling bank (these are often located at local refuse collection points). Alternatively, ask your local authority recycling officer for guidance.
If you have your engine oil changed at a Shell service station, we will arrange for collection and recycling by a government-approved waste disposal contractor.
Other Product and Service sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- If you would like to contact us by email, please send your inquiry to: enquiries-hk@shell.com. Alternatively, you may complete our Contact Form. We will respond to your inquiry as soon as possible after receiving it.
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.