Welcome to Shell HK Customer Services
Shell Card
How to get Shell Card invoices online
How to get Shell Card invoices online
Register for e-invoicing at Shall Card Online now!
E-invoice is the default invoice format for any new account from now on. If you prefer paper invoice (customer will be charged for a fee), please complete the form, sign and affix your company chop at the below registration form and return to us by email to generalcardrequests-hk@shell.com or fax to 2506 1019 – your application would be processed promptly!
How do I log in to Shell Fleet Hub?
How do I log in to Shell Fleet Hub?
Shell Fleet Hub: www.fleethub.shell.com
I have forgotten my password for Shell Card Online, what should I do?
I have forgotten my password for Shell Card Online, what should I do?
Customers can call Shell Card Customer Service at +852 2506 1000.
Can different people in my organisation get access to Shell Card Online?
Can different people in my organisation get access to Shell Card Online?
Yes, not only can different people have access to Shell Card Online, but they can also get different types of access, according to their needs and specific roles.
Our Customer Service Centre can help you organise the different accesses. Please contact our Customer Service Centre for more information.
Shell Card (Fleet) Customer Service Centre
Tel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com
My company address has changed, what should I do?
My company address has changed, what should I do?
Please provide a written confirmation with your business letterhead and notify our Customer service center by fax or email.
Does my Shell Card automatically renew after its expiry date?
Does my Shell Card automatically renew after its expiry date?
Yes. You can also cancel the automatic renewal.
What can I buy with my Shell card?
What can I buy with my Shell card?
You can have your cards restricted by fuel type (e.g. Shell FuelSave Unleaded, Shell FuelSave Diesel or Shell V-Power), or by products and services (e.g. oil change or car wash service). Learn more by contacting our Customer Service Centre.
Where is my Shell card accepted?
Where is my Shell card accepted?
Shell cards are accepted at all Shell Hong Kong stations. Use the Shell Station Locator to find the nearest stations: www.shell.com.hk
How do I order additional cards?
How do I order additional cards?
Customers can call Shell Card Customer Service at +852 2506 1000 to order additional cards.
How do I block my Shell Card if it is lost or stolen?
How do I block my Shell Card if it is lost or stolen?
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We provided 24 hours hotline service for report lost or stolen card. You can email us via blockcard-hk@shell.com or you can call our hotline during office hour：+852 2506 1000 Monday to Friday: 08:30 – 18:00 |
The Shell Card Service Centre can be contacted during office hours as per below to receive lost or stolen card notification.
- Monday to Friday: 08:30 – 18:00
- Weekends and Public Holidays: hotline available for reporting lost or stolen cards.
How can I cancel a card?
How can I cancel a card?
Customers can call Shell Card Customer Service at +852 2506 1000 to get the card cancelled.
Is a Shell Card linked to a driver or a vehicle?
Is a Shell Card linked to a driver or a vehicle?
The choice is yours. A card can be linked to a driver (driver card) or a vehicle (vehicle card).
How many cards can I have?
How many cards can I have?
As many cards as you want.
How do I apply for a Shell card?
How do I apply for a Shell card?
Application Steps
Please click on the link below to download the form: Apply Shell Fleet Card
1. Download the form at Apply Shell Fleet Card
2. The form will be at Slide 4 of the PDF file after download
3. Complete and return this document by mail or by email cardsCMD-HK@shell.com
For more enquiry on Shell card, you contact Shell Card (Fleet) Customer Service CentreTel: +852 2506 1000
Fax: 2506 1019
Email: generalcardrequests-hk@shell.com
Who can become a Shell Card customer?
Who can become a Shell Card customer?
Any business organisation which is able to process direct debit payments can apply for a Shell card.
How do I get more personalised support and advice about Shell Card?
How do I get more personalised support and advice about Shell Card?
You may call the Shell Card Customer Service via +852 2506 1000 or send email to generalcardrequests-hk@shell.com.
For more contact methods please visit: www.shell.com.hk
What are the benefits of using Shell Cards?
What are the benefits of using Shell Cards?
Shell card provides a easy and reliable way to manage and control your fuel payments across Hong Kong Shell stations. Learn more about the benefits at: www.shell.com.hk
Other Cards sections
Contact support
Shell GO+
Shell GO+
To improve customer experience, we have introduce Shell GO+, a all- new digital loyalty program to our customers. Customers will have instant discount, real time point earn and burnt, and many other surprises for their every visits at Shell.
Contact Us
Contact Us
You can contact us by
- Please drop us a line at enquiries-hk@shell.com
- Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For other contact us details (Fuels, Lubricants, Fleet Card, Shell Recharge etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html
Shell Recharge
Shell Recharge
Email : cardctr@shell.com
Shell Recharge Hotline
24-hr Customers Service Hotline: +852 5506 2265
24-hr WhatsApp Customers Service: +852 5506 2265
Frequently Asked Questions : Shell Recharge for Electric Vehicle
Shell Card
Shell Card
Shell Card (Fleet) Customer Service Centre Tel: +852 2506 1000
Fax: 2506 1019
Shell Station
Shell Station
To find opening hours of your nearest Shell station
- Open Station Locator
- Type your location into the search box and click the yellow enter button. We will show you the locations and opening hours of the nearest stations.