We use advanced technologies to make it easier and faster for you to do business with us. Our touchless eBusiness tools provide automated methods for simpler fuel management, standardised order processing and invoicing. From placing orders to accessing account and product information, our tools are at your convenience to help you run your business.
Our touchless services can save you valuable time and money by easing and optimising your daily contacts and transactions with us. You can use our automated tools across your entire company – from purchasing and supply management to order processing and customer service.
It also means that you do business with us when and where it is most convenient to you - flexibility that can greatly improve the efficiency of your operations.
We offer you a range of tools to suit your specific business needs*:
- Telephone queueing? Not with Shell MarketHub, our web-based platform for online transactions. It is free, simple to use and secure, available for you 24/7 to place orders, review them before submitting, check order status, download documents, and view account information in real time.
- For our premium bulk fuel customers we have developed Vendor Managed Inventory (VMI), our solution for fuel stock management that can lower you procurement costs and ease your forecasting and ordering processes. We monitor the inventory levels of your storage tanks and make sure they stock the quantity you require.
- Need to make a fuel order quickly? Self-Service Interactive Voice Response (IVR) is our free service for fuel ordering, delivery checks or account inquiries. You just need a telephone to call us anytime you need.
- Have you ever looked for ways to handle paper statements more effectively? By adopting eStatement, a hassle free tool which helps create a greener environment, you can receive your Statement of Account via e-mail.
*Tools availability varies per type of customer
Our commitment to health, safety and the environment (HSE) goes beyond our premises and vehicles, and includes our delivery to your facilities. Our stringent HSE standards ensure we deliver our products to your premises safely.
World Class Delivery
Over the years, we have worked to ensure that our delivery vehicles are specifically designed and built in accordance with strict HSE standards and equipped with sophisticated safety devices. We require vehicles carrying our products to go through regular vehicle inspections supported by an ongoing process of equipment upgrades.
Fuel delivery fleets on the road are carefully managed with route planning to ensure that vehicles carrying our products use only authorised and appropriate routes. Journey times are regularly monitored and any hazards likely to be encountered on route are communicated to drivers.
Drivers delivering our fuels must pass a stringent testing process and their skills are continuously assessed and upgraded. As well as requiring the right driving qualifications, we also have strict drug and alcohol policies, and fitness for work requirements designed to verify that drivers have the right aptitude to deliver your fuel. In the field, driver standards are maintained in several ways. Defensive driver training is refreshed regularly, safe behaviour is incentivised and recognised, and there is on-going communication via safety documents, HSE meetings and route planning.
We have developed a range of storage and refuelling solutions to suit your fuel needs. We provide expert advice on the design, construction and management of fuel storage facilities and supply processes. We can help you choose and procure facilities for tank capacity and storage optimisation according to your needs.
We constantly look for ways to increase our expertise and help you find the right solution for safe and efficient storage and refuelling with our products.
Our professional delivery fleet offers an on-site refuelling service by competent personnel to provide mobile deliveries around your site to refuel your equipment. Our designated Shell refuelling fleet and fully trained operators help you optimise the use of your equipment through cost savings in labour, storage and dispensing facilities for refuelling.
Electronic Delivery Record (EDR) System
With our EDR system, fuel-dispensing transaction data can be stored in an organised structure. Using a machine identification device, minimal labour is needed for recording delivery volume and individual machine consumption, helping you to achieve even higher efficiencies in your business. In addition, comprehensive management information can be provided to track fuel consumption in different dimensions. This latest technology is designed to ensure all delivery operations are cost-effective and enable a high standard of fuel management.
We offer consultancy services in three key areas: Product Storage, Product Application and HSE Compliance. We work with a wide range of customers on specific maintenance activities, to create and implement the right systems and procedures with regard to major investments in new facilities. Often our advice is given for a one-off project, but many customers are benefiting from on-going involvement with our engineering consultants.
Fuel Facility Support
We also offer a range of support services through all stages of fuel storage design, equipment procurement and construction. If your requirements are more complex and you need help at a more technical level, then our expert team will be pleased to help with your storage challenges.
We value the relationship we have with you and understand that providing you with effective communications, a reliable supply of fuel, and our expertise is key. By continually developing that commitment with you and providing essential solutions when needed, we can be part of the same winning team.
Expertise of our Account Managers
Our Account Manager has experience with operations like yours and will take time to understand your specific needs. Our customer support service is here for you, to manage your needs on a daily basis. Our focus ensures that you will receive a high level of customer service across all areas of your relationship with us.
To help you achieve your business goals, you need a fuel partner to optimise your supply needs. We are here to make it easy for you to choose Shell products for their quality and reliability, while also simplifying processes for ordering, delivery, invoicing, and payment. We have developed sales and support teams that can help you decide on which products you need and devise and implement a supply schedule that suits your business.